Question 1

Can I order online from the AlfaStop website?

Accepted Answer

We do not offer an online ordering system due to the complexity of calculating the best shipping rates for customers around the world ordering a variety of parts of all shapes and sizes!

You can complete an Order Request via the website which operates similar to online shopping - simply add the products you are interested in to your Cart and when you have finished, complete the Order Request checkout process and this will be sent to us. No payment is taken via ouur website.

We will then source the best shipping rates for you and come back to you with the price for the requested products + shipping. If you accept this, we will send you an invoice with your payment options.

Question 2

Order Requests - How To Request A Quote

Accepted Answer

Browse the online product catalogue by car model and series or using the search function to find a product.

When you find the product you are insterested in, add it to your Order Request Cart. When you have finished adding products to your Cart, use the check out function to send us your Order Request. No payment is taken at this stage.

We receive your Order Request and then source the right shipping, at the best price, for your products and destination and then send you a quote that contains details of how to accept the quote and pay for your goods & shipping.

AlfaStop aims to respond to your enquiry within 24 hours.

We cannot offer online ordering due to the complexity of obtaining the best shipping quote for you.

Question 3

Can we call to AlfaStop to collect items or purchase items?

Accepted Answer

You can come along to AlfaStop. We are in Redcastle Classics Ltd Caerphilly, CF83 3HU. All we ask is you let us know you are planning to call in so we can be around for you.

Question 4

What times is AlfaStop open?

Accepted Answer

Alfastop is  an on line shop, you can access the website as and when you choose. We operate Monday to Friday (1030-1400 are core hours) we do not keep conventional hours and therefore kindly ask if you need to get hold of us please email us in the first instance and we will get back to you as soon as possible.

Question 5

How does the PayBy link work?

Accepted Answer

The PayBy link from World Pay is the same process you use when checking out of an online platform the only difference is it is sent to you via email. You follow the instructions on the link. The link will include the invoice number and the total amount payable (including delivery costs).

You may be asked to follow some security steps via your bank before the payment is cleared or whilst completing the payment, this is standard and something between you and your banking provider.

If you need a refund or part refund and you paid using the pay by link then it is simple and a refund can be issues easily. You will get a confirmation email from World Pay when this has been done.

Question 6

Can I order goods to be paid for on delivery?

Accepted Answer

Unfortunately not, COD (cash on delivery) services have been withdrawn for both inland & international despatches.

Question 7

Will I have to pay any duties or taxes on importation into my own country?

Accepted Answer

For those customers outside of the UK there are import duties/ custom charges that you will need to pay, typically you will be notified by the carrier (ie DHL. FedEx, Royal mail etc) that you will need to pay the import duties/custom charges on these goods.

It is the responsibility of the customer to pay the import charges on purchases as they are the “importer”.

Question 8

Can I pay in US$?

Accepted Answer

All AlfaStop business is conducted in GBP, & all offers & invoices are in GBP although an indication of the approximate US$ cost can be given. You can also get the website to display prices in local currency by selecting it from the drop down menu.

However, a payment on, for example, a US$ based credit card, will be converted into US$ by the credit card company before billing to your account.

Question 9

How are orders shipped?

Accepted Answer

We are able to ship across the world, we DHL and Royal mail. Although we cannot give exact shipping costs on the website, we work with our courier services to get the best rate possible. We are happy to get shipping quotes prior to proceeding with larger orders (for example fuel tanks or windscreens)

Question 10

Can I have my order shipped to a different destination or person?

Accepted Answer

Yes, all we ask is that you make sure you have the correct address and contact details we will do this.

Question 11

Can I add to my order or do I need to add another order request?

Accepted Answer

You can add or amend your order, please email any changes that you want to make or add and we will add this to the order and resend any payment links if necessary.

Question 12

How can I be sure that the part which I am ordering is the part which I need?

Accepted Answer

Many items which appear on our website listings have a photograph to help you confirm that the part is what you need. You will also find information on the quantity of a particular item which are used on one car.

You can further check by referring to a copy of the Parts Book to confirm the identity, we quote the original part number wherever possible to help you.

You can also email us to discuss your particular query, if you feel it would help with your query please also include any pictures or measurements. We can also arrange to call you to further discuss.

Question 13

What does "Quantity Per Car" mean?

Accepted Answer

"Quantity Per Car" gives you an indication of how many of the item are required per car, & how many should be bought if all items are to be replaced. Thus:

(1) indicates that one of this item is required per car

(2) indicates that two of this item is required per car

(16) indicates that sixteen of this item is required per car.

Note that:

The quantity refers to the application under the specific listing, so, for example, if (4) is shown as the number of brake drum retaining screws on the front brakes listing, more may be required for the rear brakes - which will be shown under the rear brake listing.

In general, brake repair kit & fitting kits contain sufficient parts for 1x axle, so a quantity/car of (1) will be shown.

Most parts can be supplied in quantities less than the quantity required per car.
Disclaimer: This information is provided "as is" and AlfaStop makes no warranty of any kind with respect to the subject matter or accuracy of the information contained herein. This publication may include technical inaccuracies or typographical errors. Changes may be periodically made to the information herein.

Question 14

What parts does AlfaStop actually stock?

Accepted Answer

AlfaStop probably have over 95% of all the items listed in stock & ready for despatch. This includes large items such as fuel tanks, windscreens & exhaust systems. AlfaStop does not list a wide range of parts & then buy them to meet a particular order.

Question 15

What is an "exchange" item?

Accepted Answer

An exchange item is one where the customers sends an old unit in exchange for a set price. We only offer this service for UK customers.

An exchange item must be in good condition with no wear or disrepair that would impact its functioning.

Customers are responsible for sending the item to us.

Question 16

Can you send windscreens internationally?

Accepted Answer

We are happy to ship windscreens to any where in the world, but customers need to be aware that these have to go in wooden crates due to the item being glass. Customers need to consider that this can be costly to ship. It is advisable that customers email us for a shipping quote.

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